The Customer Comes Second and Other Secrets of Exceptional Service
Publisher: Quill (Harper)
Publication year: 1994
ISBN: 0688132464
Description:
In 15 years Rosenbluth has transformed a small family-owned business into an industry leader, grossing more than $1.5 billion annually. The secret of Rosenbluth's success, and his company's, is very simple: While dedication to customer satisfaction is the norm, he has thrived by concentrating on his employees first and his customers second.
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